Pocketstop’s Broadcast API is a multi-channel interface that simultaneously sends messages by voice, text, and email as well as posting directly to social media and internal social networks. The API can expand any application on an HTTP supported platform to function as a mass notification or emergency communication system. As a result, sending important information to employees or customers becomes efficient and drastically reduces opportunities for errors.
The Broadcast API creates the messages and inserts them into the service bus where they wait to be picked up by a Topic. Each one of the communication channels, per vendor, has its own Topic.
The Delivery API works in concert with the Broadcast API to track when text messages, emails and phone calls have been delivered to the device. This allows the Broadcast API to provide detailed delivery reporting down to the individual recipient and message.
The Broadcast API currently sends messages using the following communication channels.